Privacy Policy
How we collect, use, and protect your personal information when you use our services.
Table of Contents
1Information We Collect
We collect the following types of information when you interact with our services:
Personal Information
- Full name — for booking identification
- Phone number — for booking confirmation via WhatsApp/call
- Email address — for booking receipts and communication (if provided)
- Driving license details — for KYC verification (required by law)
- Aadhar/ID proof — for identity verification
- Pickup/drop location — for doorstep delivery service
Automatically Collected Information
- IP address and browser type
- Device information (mobile, desktop)
- Pages visited and time spent on site
- Referral source (how you found us)
2How We Use Your Information
We use your personal information strictly for the following purposes:
- Processing and confirming your car rental bookings
- KYC verification as required by Indian law
- Communicating booking details via WhatsApp or phone
- Providing doorstep delivery and pickup services
- Sending booking confirmations and receipts
- Providing 24/7 customer support during your rental
- Improving our website experience and services
- Resolving disputes or addressing complaints
3Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited cases:
- Insurance claims: With our insurance provider in case of an accident during your rental
- Legal requirements: When required by law, court order, or government authority
- Service providers: With trusted delivery partners for doorstep car delivery (limited to necessary contact info only)
4Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL/TLS encryption on our website (HTTPS)
- Secure storage of documents shared via WhatsApp
- Limited access — only authorized team members can view your data
- Regular review of our security practices
5Cookies & Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic (via Google Analytics)
- Improve user experience and page load performance
You can disable cookies in your browser settings at any time. However, some website features may not function properly without cookies.
6Third-Party Services
Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external services. We recommend reviewing their privacy policies separately.
Third-party services we use include:
- WhatsApp (Meta): For booking communication
- Google Analytics: For website traffic analysis
- Google Maps: For location display
- Contact Form 7: For form submissions on our website
7Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request corrections to inaccurate personal data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Objection: Object to the processing of your personal data
- Withdrawal: Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the details provided below.
8Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected (typically the duration of your rental + 90 days)
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
KYC documents (driving license, Aadhar) are retained for a maximum of 6 months after your last rental, after which they are permanently deleted.
9Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately and we will delete it.
10Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
Continued use of our website and services after any changes constitutes your acceptance of the updated policy.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: